Tea, Coffee and much more from The Tea & Coffee Emporium

About Us The Tea and Coffee Emporium is completely dedicated to your total satisfaction. If you have any suggestions or comments please email them to customerservices@tea-and-coffee-emporium.co.uk

Making A Purchase Making a purchase could not be easier. Just browse through our catalogue, clicking on any items that you wish to buy puts it into your shopping cart. After finishing your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

For your convenience we accept Mastercard and Visa. If you are shopping from outside the UK, don't worry, simply place your order and your credit card company will convert the transaction to your own currency.

We do not charge for any item until it is ready to be shipped. Backordered items are not charged for until they are dispatched. You may send your credit card information via phone, fax, snail mail or over the Internet at your peril as we accept no responsibility for security (see Credit Card Security section below).

Please note that your invoice name / address must match that shown on your credit card statement.

Shipping And Handling Shipping is free of charge to UK customers, but is charged to overseas destinations according to weight and zone grouping.

Delivery Schedule We deliver your order straight away. You will normally receive your order in 3 business days within the UK, 5 business days within European Union, 7 business days within any other European countries, 9 business days within Zone1 countries (including North America), and finally 12 business days within Zone 2 countries (including Australia).

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK and European Union member state countries, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Even with all these safeguards we are not wholly convinced of 100% security. Therefore you may wish to send your credit card information via phone, fax, snail mail or over the Internet at your peril as we accept no responsibility for security. These details are stored on a stand alone (i.e. not networked) PC for ease of purchasing in the future; we do not disclose buyers information to third parties (see Privacy Policy).

For added security we ask you to supply your Credit Card's Security Code, found on the signature strip on the back of your card.

Please note that your invoice name / address must match that shown on your credit card statement.

For your security, we destroy hard copy of your order and payment details by shredding. We suggest you do the same.

Guarantee Where applicable manufacturers guarantees are offered.

Consumable goods may not be exchanged nor returned for refund. Other goods which are returned are subject to a "surcharge" of 20%, provided they are unused and still in their original packaging. If otherwise, no refund will be given.

Reaching Us If you need to reach us, please email us on sales@tea-and-coffee-emporium.co.uk, alternatively, you can ...

telephone us on: 01202 - 890 806 from within the UK; ++441202 - 890 806 from International destinations

or fax us on: 0870 - 759 8417 from within the UK; ++44870 - 759 8417 from International destinations

or write to us at: The Tea & Coffee Emporium; PO Box 4041; FERNDOWN BH22 8YH; UNITED KINGDOM.

Privacy Policy The Tea & Coffee Emporium does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy Consumable goods may not be exchanged nor returned for refund. Other goods which are returned are subject to a "surcharge" of 20%, provided they are unused and still in their original packaging. If otherwise, no refund will be given.

The Tea & Coffee Emporium ... makes buying on-line easy